11th's Privacy Policy

1. Introduction and Scope

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Welcome to the 11th platform. This Privacy Policy ("Policy") explains how 11th ("we", "us") collects, uses, stores, and protects your personal information.

This Policy applies to the https://11th.lat website and all related services. By using our platform, you are considered to have agreed to the terms of this Policy. Please do not use the platform without reading this Policy first.

We believe your privacy is a fundamental right. That is why 11th keeps personal data collection to a minimum at all times, collecting only the information necessary to provide our services.

2. Information We Collect

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We collect information from various sources. A detailed breakdown is provided below:

2.1 Information You Provide

When you create an account on 11th or use our services, we may collect the following information:

• Name and contact details (email address, phone number)
• Date of birth (for age verification — the platform is for users aged 21 and above only)
• Account login credentials (username and encrypted password)
• Payment information (bKash, Nagad, Rocket, or Upay account numbers)
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

When you use our site, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited and time spent on the site
• Referring URL (the site you came from)
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Your deposit and withdrawal history, betting records, and bonus usage data are stored in our system. This information is used to provide services, prevent fraud, and enforce responsible gambling policies.

3. How We Use Your Information

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We use the information collected from you for the following purposes:

3.1 Service Delivery and Operations

• Account creation, management, and verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Distributing bonuses and rewards
• Providing customer support (24/7 via live chat and email)
• Resolving technical issues and improving the site

3.2 Security and Fraud Prevention

• Preventing unauthorized access and cyberattacks
• Detecting multiple accounts or fraudulent activity
• Age verification (for users aged 21 and above only)
• Implementing anti-money laundering policies

3.3 Communication

• Sending important service-related notifications
• Account security alerts
• Transaction confirmation messages
• Informing you of promotional offers with your consent

3.4 Responsible Gambling

11th is committed to responsible gambling. Your playing behavior may be analyzed to identify signs of problem gambling and to provide the necessary support.

4. Data Storage and Security

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Protecting your personal information is our top priority. We use industry-standard security practices:

4.1 Technical Security Measures

• All data transmissions are secured via SSL/TLS encryption
• Stored data is kept in an encrypted state
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems to prevent unauthorized access

4.2 Organizational Security

• Only authorized employees can access your personal information
• Employees receive regular training on data privacy
• All data access logs are retained

4.3 Data Retention Period

We retain your information only for as long as necessary. Data for active accounts is kept while the service is in use. After an account is closed, certain information may be retained for a defined period to meet legal obligations and resolve disputes.

5. Data Sharing and Third Parties

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11th never sells or commercially rents your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We may need to work with third-party providers for payment processing, site operations, and technical support. All such providers are contractually bound to uphold our privacy standards.

5.2 Payment Processing

To complete transactions via bKash, Nagad, Rocket, and Upay, the necessary information is shared with the relevant mobile financial service providers. This sharing is limited solely to completing the transaction.

5.3 Legal Obligations

We may be required to disclose information in response to court orders, legal processes, or valid requests from regulatory authorities. Information may also be shared with relevant authorities in cases of serious fraud or legal violations.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to a new entity, provided that the same or higher privacy standards set out in this Policy are maintained.

6. Cookies and Tracking Technologies

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Our site uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for core site functionality — maintaining login sessions, keeping security features active.
• Performance Cookies: Used to monitor and improve site performance.
• Functionality Cookies: Used to remember your preferences and settings.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling certain cookies may limit some site functionality and affect your experience.

7. Your Rights

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As a user of 11th, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that any inaccuracies in your information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted, unless legal obligations apply.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via live chat.

8. Children's Privacy

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The 11th platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

Parents or legal guardians are asked to notify us immediately if they suspect that a minor in their care has registered on our site.

9. International Data Transfers

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Our servers and service infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh. However, regardless of where data is processed, the standards of this Privacy Policy will be upheld and the security of your information will be ensured.

10. Third-Party Sites and Links

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Our platform may sometimes reference third-party sites. This Policy applies only to 11th's own platform. Once you visit a third-party site, that site is responsible for protecting your information. We recommend reading the privacy policy of any third-party site before visiting it.

11. Changes to the Privacy Policy

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We reserve the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through a notice on the site. Continued use of the platform after a policy change will be considered acceptance of the updated policy.

We always display the "Last Updated" date at the top of the page so you know when the policy was last changed.

12. Contact and Complaints

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If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. The 11th privacy team will respond to your request as soon as possible.

How to reach us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

We take every privacy-related request seriously and aim to provide an appropriate resolution.