11th's commitment to responsible gaming
Gaming is for fun — we want you to enjoy it within your limits. 11th provides all the tools and support you need to stay safe.
What is responsible gaming?
Online casino and betting is a form of entertainment. 11th believes every player should enjoy gaming voluntarily, consciously, and within their means. Responsible gaming means treating it as entertainment, not a source of income.
We want every one of our users to use the platform in a safe, enjoyable, and controlled way. On this page you will find — how to set deposit limits, the self-exclusion process, the time-out feature, and how to get support when you need it.
Please remember: 11th is only for players aged 21 and above. There is no way for minors to open an account, and we carry out strict age verification.
Core principles of healthy gaming
- Set a specific budget before you play and stick to it.
- Do not place more bets to try to recover losses.
- Do not use gaming as a way to escape stress.
- Take regular breaks and respect your time limits.
- Never bet with borrowed money or someone else's funds.
- Prioritise spending time with family and friends.
Our protection tools
Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and increasing it requires a defined waiting period — all for your protection.
Session Time Limits
You can set a maximum duration for each session if you choose. When the set time is reached, 11th will automatically notify you and can close the session if needed.
Time-Out
Need a short break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this time logging in or placing bets will not be possible.
Self-Exclusion
If you feel a break is not enough, choose self-exclusion. This is a long-term option that keeps your account fully closed for a set period. It can be activated through the 11th support team.
Age Verification
11th strictly enforces the 21+ age rule. Age is verified at registration and again later if needed. Accounts belonging to minors are closed immediately.
Support & Advice
Our 24/7 live chat and email support team is always ready. If you want to talk about a gambling problem, feel free to reach out — in Bengali and in complete confidence.
Signs of problematic gaming
If the following signs appear, they may be a warning signal. Assess yourself and seek help if needed.
- You keep placing more bets to try to recover losses.
- You end up spending more money than your planned budget.
- You feel restless or irritable when you are not playing.
- You hide your gambling from family or friends.
- You neglect work, studies, or family responsibilities to spend time gaming.
- You bet with borrowed money or by dipping into your savings.
- You try to stop playing but keep failing.
- You feel stress, anxiety, or depression because of gaming.
If you notice one or more of these signs in yourself, please contact the 11th support team. We will help without judgement and in full confidence.
How to get support?
If you feel that gaming is getting out of your control, take any of the steps below. 11th is always here for you.
Talk to us in Bengali 24/7. Our trained support staff will understand your situation and help you activate the right tools.
[email protected] — requests for deposit limits, time-outs, or self-exclusion can also be made by email.
What to say to get support
- "I want to set a deposit limit" — we will help you right away.
- "Please put me on a time-out" — tell us how many days and we will activate it.
- "I want self-exclusion" — tell us the duration and the process will begin.
- "I need advice about my gaming habits" — we will talk with you in confidence.
Advice for parents
If there are minors in your household, keeping them away from online gambling is the responsibility of parents and guardians. Even though 11th itself carries out strict age verification, awareness within the family is extremely important.
- Use strong passwords on your devices and keep your login details private.
- Have an open conversation with children about the risks of online gambling.
- Consider using parental control software on your devices.
- If you suspect your account is being misused, notify 11th support immediately.
Keep your family safe
11th is for adults only. Keep your account, password, and payment details secure from other members of your household. Add an extra layer of security to your account if needed.
Questions about responsible gaming
Enjoy responsibly at all times
At 11th, your safety is our top priority alongside an enjoyable gaming experience. Play with a plan, and talk to us if you run into trouble.